MY RESUME

As a freelance graphic designer and brand identity specialist, I have over 15 years of experience creating compelling visuals that improve audience retention. I have led rebranding projects for 30+ clients, increasing brand recognition by 30% and customer engagement by 20%. I combine design principles with brand strategy to ensure brand consistency and engagement across digital and print media. In addition to my graphic design work, I am also a Claims Adjuster at the Commonwealth of Massachusetts, where I process an average of 50 unemployment claims per week, ensuring accurate and fair resolutions. I have identified and corrected 98% of claim discrepancies before final approval, reducing appeal rates by 20%. I also assist 100+ claimants per month by explaining eligibility criteria and improving claimant understanding by 40%. I hold a Bachelor of Fine Arts in Design and Visual Communications from New England College and a Master in Digital Marketing from Full Sail University.

SUMMARY

2010 - Present (15 years)

Fabian Delven

Freelance Graphic Designer - Brand Identity Specialist

EXPERIENCE

Commonwealth of Massachusetts

• Processed an average of 50 unemployment claims per week, ensuring accurate and fair resolutions.

• Designed and developed brand identities for 30+ clients, ensuring brand consistency and engagement across digital and print media.

Job Specialist

January 2020 - October 2020

• Led rebranding projects that increased brand recognition by 30% and customer engagement by 20%.

• Combined design principles with brand strategy to create compelling visuals that improved audience retention.

• Identified and corrected 98% of claim discrepancies before final approval, reducing appeal rates by 20%.

• Assisted 100+ claimants per month by explaining eligibility criteria, improving claimant understanding by 40% (measured through post-call surveys).

• Drafted 50+ legal decisions per month, ensuring clarity and fairness while reducing processing errors.

Commonwealth of Massachusetts

Claim Adjuster

June 2021 - Present

Montachusett Home Care Corporation

Case Manager

June 2021 - Present

• Provided tailored care plans for 50+ elderly clients, ensuring access to essential health and financial services

• Coordinated with 10+ public and private programs, improving resource accessibility by 70%.

• Conducted 25+ case assessments per week, ensuring proper benefit allocation and compliance with eligibility requirements.

• Implemented the Comprehensive Service and Screening Model, enhancing care coordination and improving client satisfaction.

Fallon Health

Authorization Coordinator

December 2017 - May 2018

• Processed 100+ insurance authorizations daily, maintaining a 98% approval accuracy and minimizing claim rejections.

• Handled and dispatched 200+ faxes per week, reducing processing delays by 30%.

• Managed authorization queues, ensuring timely approvals and maintaining compliance with industry regulations.

Tufts Health Plan

Enrollment Specialist

December 2011 - May 2016

• Led daily reconciliation of 500+ Medicaid records, ensuring 99% data accuracy and compliance with state regulations.

• Resolved 50+ membership discrepancies or data inquiries per month, reducing processing errors and improving response times.

• Managed state Medicaid premium data, verifying and updating records with 100% compliance.

• Collaborated with provider relations and customer service teams to clarify 50+ membership discrepancies weekly.

EDUCATION

New England College

Bachelor of Fine Arts - BFA, Design and Visual Communications

Full Sail University

Master in Digital Marketing , Marketing Design

CERTIFICATIONS